Farmington, CT - Expanding its reach in Mexico, Trumpf has opened an additional facility in Querétaro to ensure faster response times for spare parts, sales support, and service technicians. Being in closer proximity to customers enables the company to offer same-day or early-morning delivery of crucial parts to customers, including automotive OEMs and Tier 1 suppliers.
Facility supervisor Sofia Cardenas explains, “As an extension of Trumpf Mexico in Apodaca, N.L., we are able to stock more than 1000 different part numbers, including spare parts for TruLaser Cell multi-axis laser systems, TruMark marking lasers, and laser resonators.” The parts cover more than 90 percent of the install base in Mexico, and will be continuously evaluated and optimized to best support the needs of the company's customers. The new facility provides customer service in English and Spanish.
The new location also serves as a local base for technical service engineers, reducing response time and increasing accessibility to tools and spare parts. With 1000 m2 of space, the company also adds the capacity to host seminars and technical events in Querétaro, keeping local prospective and existing customers up to date on laser technology and applications.