CINCINNATI, OH—GE Additive celebrated the opening of its first international Customer Experience Center in Munich, Germany. The new 2700 m2 center, co-located with GE’s European Technology Center, allows current and potential customers to experience every aspect of the additive manufacturing process, from design to prototyping to operations (FIGURE).
The 2700 m2 Customer Experience Center in Munich, launched with an investment of $15 million, will employ up to 50 GE Additive process employees. (Photo: Business Wire)
The Customer Experience Center, launched with an investment of $15 million, will employ up to 50 GE Additive process employees, including technicians and engineers specializing in additive design and production. Ten additive machines from Concept Laser (Lichtenfels, Germany) and Arcam (Mölndal, Sweden) have been installed.
The center serves as an enabler for customers to accelerate the adoption of additive manufacturing in their business, regardless of where they are on their additive manufacturing journey. The facility enables customers to start with a concept, design and build a prototype, and then move all the way through production, while enabling them to think through industrializing processes and helping improve their products and supply chain.
The Munich center also offers a modern educational facility for the company’s Additive Academy customer training team. All customers are welcome to visit the center to collaborate with the local team on additive design, process development, prototyping, and industrializing their additive operations.
The Customer Experience Center also offers:
• Machine Access – Access to use the latest metal additive manufacturing machines (DMLM and EBM)
• AddWorks – Collaboration with the company’s additive manufacturing experts on product identification, design, material selection, and facility setup
• Prototypes – Build prototypes and see designs come to life
• Low-rate initial production – Build multiple parts and develop operations process prior to full-rate production
• Spare parts and powder – Access to the company’s team, who can provide field service knowledge, spares, and operational support to customers
GE Additive continues to grow its global infrastructure, as evidenced by the new Munich center and its ongoing expansion of the Concept Laser headquarters in Lichtenfels.
After the first U.S.-based Customer Experience Center in Pittsburgh, PA opened in May 2017, Munich is now the first international center, with other GE Additive centers planned worldwide to boost the use of additive manufacturing in different regions.
For more information, please visit www.ge.com/additive.